Certificate in Supervising Others - Online CPD Accredited Training Course
Octrac consulting
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Overview
Certificate in Supervising Others - Online CPD Accredited Training Course
Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.
Study method - Online, self-paced (4-6 study hours)
Course format - Online (24/7 access), modular
Course Duration - Part-time (1 year access)
Qualification - Certificate of completion
Course Delivery – via desktop PC/MAC, laptops, tablets or smart phones
Course accreditation
The content of this online training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
CPD
Description
Course aims
This supervising others online course will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.
Course objectives
The objectives of this supervising others online course are to:
- Define requirements for particular tasks
- Set expectations for your staff
- Set SMART goals for yourself
- Help your staff set SMART goals
- Assign work and delegate appropriately
- Provide effective, appropriate feedback to your staff
- Manage your time more efficiently
- Help your team resolve conflicts
- Understand how to manage effectively in particular situations
- Understand what a new supervisor needs to do to get started on the right path
What’s covered in this course?
This online supervising others course covers the following:
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: Setting Expectations
- Defining the Requirements
- Identifying Opportunities for Improvement and Growth
- Setting Verbal Expectations
- Putting Expectations in Writing
Module Three: Setting Goals
- Understanding Cascading Goals
- The SMART Way
- Helping Others Set Goals
Module Four: Assigning Work
- General Principles
- The Dictatorial Approach
- The Apple-Picking Approach
- The Collaborative Approach
Module Five: Degrees of Delegation
- Level One: Complete Supervision
- Level Two: Partial Supervision
- Level Three: Complete Independence
Module Six: Implementing Delegation
- Deciding to Delegate
- To Whom Should You Delegate?
- Providing Instructions
- Monitoring the Results
- Troubleshooting Delegation
Module Seven: Providing Feedback
- Characteristics of Good Feedback
- Feedback Delivery Tools
- Informal Feedback
- Formal Feedback
Module Eight: Managing Your Time
- The 80/20 Rule
- Prioritizing with the Urgent-Important Matrix
- Using a Productivity Journal
- Using Routines and Rituals to Simplify Your Workday
Module Nine: Resolving Conflict
- Using a Conflict Resolution Process
- Maintaining Fairness
- Seeking Help from Within the Team
- Seeking Help from Outside the Team
Module Ten: Tips for Special Situations
- What to Do If You’ve Been Promoted from within the Team
- What to Do If You’re Leading a Brand New Team
- What to Do if You’re Taking on an Established Team
Module Eleven: A Survival Guide for the New Supervisor
- Ask the Right Questions of the Right People
- Go to Gemba
- Keep Learning!
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Why is effective supervision important?
Effective supervisors are necessary in all settings where employees need guidance and supervision to complete tasks, serve customers, and meet deadlines. A skilled supervisor is an effective communicator, problem-solver and employee motivator. In order to be a good leader and get the most out of all of your employees, you need to have insight into their strengths and developmental needs. You also need to have a clear set of expectations and goals.
Why choose our online training courses?
All our e-learning courses can be accessed on any electronic/computerised device. You can study at work or at home, in your own time and at your own pace!
- Easy to follow and understand
- Only 4 to 6 hours recommended study time
- 1 year access to course & learning materials
- Access your course anytime, anywhere & on any device
- Complete course on desktop computer, laptop, tablet or smartphone
- Additional references and downloadable materials available
Certificate in Supervising Others - Online CPD Accredited Training Course
Who is this course for?
Our leadership, management and soft skills e-learning courses are suitable for those looking to improve their skills and advance their career.
Requirements
Access to desktop, laptop, tablet or smartphone device.
Career path
Our management, leadership and online courses range from introductory modules at Level 1 to advanced and expert modules up to Level 6
All our e-learning modules count towards CPD hours for professionals in various sectors to meet mandatory and statutory requirements
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.